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Planet Fitness
Chelsea, MA | Part Time
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Planet Fitness
Chelsea, MA | Full Time
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Shift Leader
Planet Fitness Chelsea, MA
$36k-50k (estimate)
Part Time 3 Months Ago
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Planet Fitness is Hiring a Shift Leader Near Chelsea, MA

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Training & development
Job Summary
The Shift Leader will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience.
Essential Duties and Responsibilities
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Assistant Manager and Club Manager as needed.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times. 
  • Assist in resolving or escalating to Manager any employee issues or concerns.
  • Involved in all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions. 
    • Check members into the system. 
    • New member sign-up. 
    • Take prospective members on tours. 
    • Facilitate all member requests, issues and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Minimum 20 hour work week
  • Backup support for any employee who is absent.
Qualifications/Requirements
  • Must be fluent in both English and Spanish
  • Superior customer service skills, preferably in the fitness industry.
  • Prior experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 year of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
More Benefits
  • Eligible For: Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Shift Leader Bonus
  • FREE Black Card membership after 30 days of employment
  • Full-Time eligible for 50% Company paid benefits after 90 days of employment
    • Medical
    • Dental
    • Vision
    • Paid Personal Time (after 6 months)
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Job Summary

JOB TYPE

Part Time

SALARY

$36k-50k (estimate)

POST DATE

02/14/2023

EXPIRATION DATE

05/24/2024

WEBSITE

planetfitness.co.za

SIZE

1,000 - 3,000

FOUNDED

1995

CEO

MANUEL RIVERA

REVENUE

<$5M

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The following is the career advancement route for Shift Leader positions, which can be used as a reference in future career path planning. As a Shift Leader, it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Shift Leader. You can explore the career advancement for a Shift Leader below and select your interested title to get hiring information.

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